FAQs

QUESTION: WHAT BRANDS OF TONERS DO YOU CARRY?

ANSWER:  WE CARRY ALL BRANDS OF TONER:  HP, BROTHER, CANON, IBM, XEROX, RICOH, SAMSUNG, LEXMARK, DELL –  TO NAME A FEW.  IF THERE IS SOMETHING YOU NEED AND DON’T SEE IT ON THIS LIST, PLEASE JUST ASK AND WE WILL GET IT FOR YOU.


 

QUESTION: WHAT DOES OEM MEAN?

ANSWER: OEM STANDS FOR ORIGINAL EQUIPMENT MANUFACTURER. ORIGINAL TONER AND INK CARTRIDGES ARE MANUFACTURED BY THE MAKER OF THE EQUIPMENT YOU PURCHASED FROM (I.E. HP/CANON/ BROTHER, ETC.)


 

QUESTION: WHAT IS A REMANUFACTURED TONER?

ANSWER:   A REMANUFACTURED TONER IS CREATED BY A PROCESS IN WHICH THE TONER CARTRIDGE IS COMPLETELY DISASSEMBLED;  ALL COMPONENTS ARE INSPECTED, SEPARATED AND CLEANED.  NEW COMPONENTS ARE INSTALLED; DRUM, WIPER BLADES, MAGNETIC ROLLERS.  THE TONER CONTAINER IS THEN FILLED WITH NEW TONER TO OEM SPECIFICATIONS AND THEN SEALED WITH PULL-OUT STRIPS TO PREVENT LEAKAGE.  THE CARTRIDGE IS THEN REASSEMBLED AND TESTED.  THESE TONERS ARE ESSENTIALLY REBUILT TO ASSURE THAT THE QUALITY AND RELIABILITY IS THE SAME AS AN OEM CARTRIDGE.


QUESTION:  WHAT IS THE ADVANTAGE OF A REMANUFACTURED TONER CARTRIDGE?

ANSWER:  THERE ARE TWO VERY IMPORTANT REASONS FOR CHOOSING REMANUFACTURED TONERS/ INKS.  NOT NECESSARILY IN ORDER OF IMPORTANCE:   ONE IS COST!   AND THE OTHER IS, SAVING THE PLANET !  GO GREEN!


QUESTION:  HOW MUCH MONEY CAN I SAVE?

ANSWER:  REMANUFACTURED TONERS CAN SAVE AS MUCH AS 40-60% OF THE PRICE OF AN OEM CARTRIDGE.


QUESTION:  HOW ARE REMANUFACTURED TONERS BETTER FOR THE ENVIRONMENT?

ANSWER:  REMANUFACTURED TONERS SIGNIFICANTLY REDUCE WASTE.  OVER 38,000 TONS OF NON- BIODEGRADABLE PLASTIC AND METAL ARE SAVED FROM LANDFILLS EVERY YEAR AS A RESULT OF CARTRIDGE REMANUFACTURING!  IT TAKES APPROXIMATELY 3 QUARTS OF OIL TO MAKE THE PLASTIC IN JUST ONE TONER CARTRIDGE.  IN JUST A FEW MONTHS, CARTRIDGE REMANUFACTURING CAN SAVE MILLIONS OF GALLONS OF OIL.


QUESTION:  I’VE HEARD THAT USING REMANUFACTURED TONERS CAN VOID THE WARRANTY OF MY PRINTER, FAX OR COPIER – IS THAT TRUE?

ANSWER:  NO, THAT IS NOT TRUE!  FEDERAL LAWS HAVE MADE IT ILLEGAL TO REQUIRE THAT A PRINTER, FAX OR COPIER  OWNER USE ONLY OEM TONERS/ INKS.  EVEN IF YOUR ORIGINAL VENDOR SAYS OTHERWISE, YOU HAVE THE LEGAL RIGHT TO CHOOSE THE TONERS YOU PREFER, AND THAT INCLUDES REMANUFACTURED TONERS/ INKS .


QUESTION:  ARE YOUR TONERS/INKS GUARANTEED?

ANSWER: YES!  ABSOLUTELY!  WE GUARANTEE OUR TONERS/INKS  100% SO IF FOR ANY REASON YOU ARE NOT SATISFIED, WE WILL REPLACE THAT PRODUCT IMMEDIATELY, NO QUESTIONS ASKED.


QUESTION:  DO YOU RECYCLE THE EMPTY TONERS/INKS?

ANSWER:  YES!  AND ITS EASY – YOU SIMPLY LET US KNOW YOU HAVE TONERS/INKS TO RECYCLE AND WE WILL SEND YOU  A CALL TAG (S) TO SEND THOSE EMPTIES IN FOR RECYCLING.

 

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